Sophie Crabb

Head of Client Experience

How did you get here?

I first joined Indigo Swan in 2013 as a Sales & Contracts Developer. This was mainly working to assist the small team of Client Guides with their busy workload and to undertake some new business campaigns. I quickly progressed to the position of Client Guide where I began managing a busy portfolio of accounts.

In March 2016 my husband and I relocated to Hertfordshire and it was at this point that I decided to take this adventure as an opportunity to pursue my career elsewhere. During 2016 I experienced positions within both the telecommunications and insurance industries, but unfortunately I found it difficult to find a career path and company that matched my ambition – like Indigo Swan had.

When an exciting opportunity arose for me to return to Indigo Swan I jumped at the chance and I am so pleased that I did.

What are you most proud of?

In 2016 I took a chance and moved away from everything I knew. I felt completely out of my comfort zone as I would be away from where I had grown up, my friends and most importantly my family. Since moving here we have been lucky enough to make friends locally and experience new things that we probably wouldn’t have done before. My husband and I never expected to find such a friendly and welcoming area so close to London. I am so proud that I pushed myself to do this – and we’ve not looked back!

An interesting fact

Although it has taken a backseat for now, I am trained in Ballroom and Latin American dance and have competed at the Annual Grand Finals at Blackpool Tower Ballroom and the Winter Gardens.

What do you do at Indigo Swan?

I manage our wonderful Client Experience team. Within this role I am responsible for the day to day management and coaching of our swans, to ensure that we always provide our clients with a tailored and innovative service. My role also includes 1-2-1s, managing performance and supporting our team with their personal development. As a team we are always on the lookout for ways to improve how we work so we can continue to shine as a team and as a business.