“We used a large well known buying group to purchase our energy for close to 15 years before making the break.”
The Forum Trust - Buying Group
We have been approached by numerous energy brokers over the years but until now we have never had the confidence to take the leap of faith required to leave the security of a buying group.
Steve Falvey, Head of Property & Facilities
The downside of the buying group has been the long term commitment we are asked to make and the lack of certainty about prices when we are budgeting for Service Charges 18 mths in advance. In recent years we have often reached the end of the current pricing period before we are notified of the new contract price.
The personalised service, quality of advice and support we received from Indigo Swan over an extended period gave us the confidence to make the break from a buying group. We’re really happy they have secured us a great fixed price for an extended period and know that if we have any questions, however trivial, we will always receive exceptional service.
We have taken a long time to make the decision to leave a buying group, it is a huge decision to move away. We took time to build a relationship with Indigo Swan using them for advice and bill auditing first then moving across one of our smaller electricity accounts followed by gas then most recently our large electricity accounts.