Tom Seppings, Head of Client Services

WHAT DO YOU DO AT INDIGO SWAN?

I work within the Client Experience team, dealing with client queries daily. Typically, the queries I deal with involve billing errors, meter reading issues or client disputes with their energy supplier. Working with the Client Guides I support our clients throughout the life of their energy supply contracts. I am on hand to deal with any issues, not matter how big or small, to ensure that they are rectified to the best possible outcome.

WHAT ARE YOU MOST PROUD OF?

Moving to London was a huge change for a country boy like me! I am so glad I did it as it’s taught me lots both personally and professionally. I have made friends for life and am glad I powered through when I had doubts. I am also proud that I tore myself away from London when the time was right and moved back to Norfolk.

TELL US AN INTERESTING FACT?

I once took a hat-trick (3 wickets in 3 balls) while playing cricket.

HOW DID YOU GET HERE?

After I graduated in 2009 I moved to London where I worked in busy youth hostels located in King Cross and near St Pauls Cathedral. This role triggered my career goal of always wanting to work for companies that have a great interest in people and ultimately are there to make life easier for everyone. After stints in the Charity and Education sectors I moved back to Norwich, doing a role that found me yearning to work for a company that was all about making life easier for people again. When I got the call about Indigo Swan I knew the company’s ethos and culture was for me and I am excited to be here.