About this role

Job Purpose

To provide excellent customer service to existing and new business clients, assisting them with their energy contract management needs. To ensure clients feel well supported and informed at all stages of the electricity and gas contract negotiations. To be trusted and respected by colleagues, clients and suppliers.

Main Responsibilities

  • Manage a portfolio of clients by regular contact throughout the year to build strong relationships and help with any queries
  • Manage and renew contracts based on our high service levels
  • Ensure client contracts are renewed at the most appropriate time
  • Carry out wholesale pricing data entry and analysis
  • Professionally liaise and negotiate with energy companies to get the best prices for clients
  • Generate pricing reports and present recommendations to clients
  • Ensure contract administration is compliant with internal and external processes
  • Keep up to date with energy industry developments
  • Regular communication with clients about upcoming industry or contract changes that may affect them
  • Support Indigo Swan’s continued growth by achieving personal and team sales targets
  • Support the Client Services team with any complex account management queries
  • Cross sell our full product range to existing and new clients
  • Represent and promote Indigo Swan at Industry and Client events and meetings
  • Support the Client Discovery team with campaigns
  • Develop your own prospects converting them to new clients
  • Work with business introducers – answering their queries, reporting on the progress of their prospects & assisting with the decision-making process and preparation of the contracts

Tools and Support

Full training in all areas of the business will be provided. This will cover the energy industry, Indigo Swan’s processes and products, our clients and the company’s strategies.

Training will also cover the software tools we use:

  • Indigo Swan’s CRM system to record information (Salesforce)
  • Indigo Swan’s bespoke Pathfinder software to generate contract price comparison reports
  • Microsoft Office products, in particular Word, Outlook and Excel, although a good understanding of these products is required for the role

Note: This job description is designed to outline the main duties and responsibilities associated with the role but are not intended to be an exhaustive list of all duties performed.

About You

This role requires a professional and friendly nature, a high level of attention to detail, good organisational skills and strong use of English and Maths (particularly through Microsoft Office Word and Excel). Indigo Swan additionally requires a sense of humour and a can-do attitude to fit into the culture of our organisation.

While energy industry training will be given, the ideal candidate will have previous experience within the energy sector (not necessarily B2B contract sales) and be familiar with basic industry terms. All applicants should be able to demonstrate a desire to learn about the sector, and wish to progress their career in an interesting but challenging industry.

Opportunities for development within Indigo Swan will be based on your strengths and the business needs. There will be optional opportunities to get involved in company projects from time to time.