About this role

Indigo Swan are a multi-award-winning energy consultancy, on the hunt for a brilliant office and data administrator, to join our passionate team.

Working from our office in Norwich, you will be providing administrative support to our Client Experience team and working to ensure the smooth running of our office.

If you are a bright spark who wants to be proud of the company they work for, takes pleasure in doing a great job and enjoys a fun, fast paced, caring environment, Indigo Swan is the place for you.

Job Purpose

You will play an integral part within the Client Services team, providing support in the management of our client accounts and the general running of the office.

Main Responsibilities & Desirable Experience

  • Collate client energy usage data from energy suppliers via phone, email or online portals
  • Enter data onto our company CRM system in accordance with quality standards
  • Check and validate client energy bills, liaising with both clients and suppliers on any anomalies
  • Assist with keeping our database up-to-date
  • Contact clients and suppliers to resolve queries
  • Provide general office administration – photocopying, binding, filing, answering phones, greeting visitors and organising our post
  • Schedule meetings, provide refreshments and ensure the meeting room is kept tidy
  • Coordinate birthday gifts and cards for the Swans

You will be expected to work flexibly across all areas, providing support to different Managers and Directors as appropriate. You will be trained and managed daily by the Client Services Coach.

The breadth of activity undertaken within the role, will require:

  • Using Indigo Swan’s CRM system to record information.
  • A professional and friendly nature
  • A high level of attention to detail
  • Excellent organisational skills
  • Strong use of English and Maths
  • A positive, enthusiastic attitude
  • Team work and the flexibility to support your colleagues where needed
  • Excellent communication skills – you will be required to talk to both clients and suppliers

This is a part-time role, working 21.5hrs a week (Days to be discussed, but cover on Monday and Tuesday is required).

About You

This role requires a professional and friendly nature, a good level of attention to detail, good organisational skills, strong use of English, Maths, Microsoft Office Excel and Word.

We love people who show a positive, enthusiastic attitude. Opportunities for development within Indigo Swan will be based on your strengths and the business needs.

There will be optional opportunities to get involved in exciting company projects from time to time.