Learning to be resilient
The meaning of self resilience ‘the ability to adapt to stressful situations and cope with life’s ups and downs. [It] does not eliminate stress or erase life’s difficulties, but allows you to tackle or accept problems, live through adversity and move on with life.’ That’s according to the University of Warwick. What we consider to […]
Keeping your customers happy
We’ve all been there. “That’s fine sir, I’ll call you back at 2:30 tomorrow, no problem at all”. 2:30pm comes… nothing. 3:30pm… still no call. 4pm rolls by and you decide to call them back yourself. “Sorry sir, we have been fielding a large number of calls today and you were next on my list!”. […]