James Gibb is one of the UK’s largest property factoring businesses, managing hundreds of residential sites across a complex, high-volume estate.
With thousands of meters, multiple suppliers and contracts renewing at different times, the administrative demands of energy management are considerable. Internal teams have other priorities.
What they needed was a partner who could take full ownership of energy — and keep things running properly in the background.
A portfolio this size brings challenges that build up over time.
Many sites rely on estimated reads. Across an estate this large, accurate meter data is difficult to obtain consistently. Left unchecked, that leads to billing inaccuracies, data mismatches and money owed back that is hard to identify and recover.
Alongside billing, James Gibb needed structured support for:
Indigo Swan supports James Gibb across both procurement and ongoing portfolio management, acting as a dedicated extension of their team.
Energy Procurement
We run competitive tenders across the portfolio, monitoring the market and placing contracts at the right time.
Our role is to make procurement straightforward. Clear guidance, considered timing and strong supplier engagement — so each contract is placed with confidence.
Energy Management
A dedicated account manager handles day-to-day communication across the portfolio — always reachable, always across the detail.
This year, 748 cases have been raised and 729 closed, with around 300 being actively worked at any one time.
Case management covers:
Regular strategic reviews keep the partnership on track — covering performance, upcoming renewals, data accuracy and where improvements can be made.
This partnership reflects Indigo Swan’s wider expertise in supporting multi-site property and residential portfolio organisations with energy procurement and ongoing management across the UK.
Financial Impact
Across a portfolio this size, billing accuracy has a direct financial consequence. Recovering what is owed and preventing future overcharging adds up significantly over time.
Operational Impact
Energy is managed consistently and carefully, so James Gibb’s teams can focus on what they do best.
James Gibb values Indigo Swan because we work as part of their team — not as a supplier at arm’s length.
We provide:
For property factoring businesses managing hundreds of sites, having an energy partner who understands the scale and keeps things properly looked after makes a real difference.
That’s what we mean when we say we’re changing energy together.
Don’t take our word for it. Here’s what changing energy together looks like in practice.
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Protected through the 2022–23 energy crisis
