Delivering customer care during COVID-19
With teams being forced to work from home due to the coronavirus pandemic, additional strain has been put on leaders to ensure customer service is still of the highest quality despite having to manage staff remotely. In order for customers to feel minimal disruption, teams need to remain engaged, effective and productive in their new […]
Our Working From Home Tip and Tricks
Most companies now in the UK, unless they employ key workers, are advising their staff to work from home where possible to avoid the further spread of COVID-19. This means finding positive ways to work from home successfully is essential. As we enter our fourth week of working from home, in what is a changing […]