Delivering customer care during COVID-19
With teams being forced to work from home due to the coronavirus pandemic, additional strain has been put on leaders to ensure customer service is still of the highest quality despite having to manage staff remotely. In order for customers to feel minimal disruption, teams need to remain engaged, effective and productive in their new […]
The Virtual Avocado Club – Interview Zaks
A few weeks ago we had the absolute pleasure of speaking with Ian Hacon and Chris Carr, Co-owners of Zaks Restaurants, as part of the bi-monthly Avocado Club event. Their positivity and enthusiasm was evident throughout the whole event and their can-do attitude was a breath of fresh air when discussing some of the difficulties […]