“Unlike other brokers we have experienced, Indigo Swan answer phone calls and emails promptly, and are helpful and responsive with queries. We are comfortable they are looking after our energy for us. I used to worry about getting the best deals on energy, I don’t anymore.” – Mary Cherry, Bursar
Norwich School is an independent day school, set next to the Cathedral in the heart of Norwich.
Q&A with Norwich School
When you first met Indigo Swan why were you reviewing your energy consultant relationship?
Our previous experience with energy brokers involved share of savings schemes, which didn’t go as well as we anticipated. Because of this experience we had decided to manage our contracts ourselves and were finding the administration of our 36 supplies challenging.
What was important to you when making the decision to use Indigo Swan?
We did not want to be tied into a contract with a broker or to work on a share of savings basis. Indigo Swan was recommended to us and we were impressed with the openness and transparency of the service. Indigo Swan guide you, but don’t take control away from you, they give you a choice every step of the way.
What makes Indigo Swan different from our competitors?
Unlike other brokers we have experienced, Indigo Swan answer phone calls and email promptly, and are helpful and responsive with queries. They provide an all-round service with a personal touch.
What was your impression of how Indigo Swan handled your contract management tender?
When we engaged with Indigo Swan we had already renewed one of our contracts. Indigo Swan had an excellent relationship with the supplier and was able to negotiate a reduction of over 6% for us. Their pricing reports are clear and easy to understand, and we are comfortable they are looking after our energy for us.
If you were to quantify the benefit of using Indigo Swan what would it be?
We have over 30 supplies and keeping track of the different contract end dates, meter readings and different termination periods was giving us a headache. Indigo Swan was able to very quickly give us the information we needed to gain control of our energy contracts. They have saved the Bursar and Facilities Manager time by sourcing quotes and performing the analysis for us.
What is the best thing about working with Indigo Swan?
I used to worry about getting the best deals on energy, I don’t anymore.
How would you describe Indigo Swan to your peers?
You know exactly what you are getting, have confidence in the quality of the service and there are no surprises. Everything is looked after for you and you know you are getting value for money on your contracts.
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