Careers at Indigo Swan

As a Senior Account Manager, you will be responsible for managing and developing a portfolio of business clients including key and new business accounts, ensuring they receive expert guidance and outstanding service throughout their energy procurement journey. You will build trusted relationships with key decision-makers, helping clients make informed decisions about their electricity and gas contracts while identifying opportunities to support their wider energy needs.

This role combines consultative selling with account management, making it ideal for someone who enjoys working towards ambitious sales targets and takes satisfaction from delivering value to customers. You’ll be expected to confidently navigate the complexities of the energy market, interpret market trends, negotiate contract renewals, and proactively identify opportunities for growth within your accounts.
Working closely with colleagues across the business, you’ll play a key role in retaining existing clients, generating additional revenue opportunities, and helping Indigo Swan continue to deliver a market-leading experience for its customers.

Your main responsibilities will include:

• Professionally liaise and negotiate with energy suppliers to secure the most competitive contract options for clients.
• Generate accurate pricing reports, analyse market opportunities, and present recommendations to clients in a clear and consultative manner.
• Recommend suitable contract strategies and successfully secure contract renewals and new sales.
• Build and maintain strong relationships with clients through regular contact, delivering exceptional service and acting as a trusted advisor.
• Manage and renew client contracts in line with Indigo Swan’s high service standards, ensuring renewals are completed at the most appropriate time.
• Confidently communicate with customers, suppliers, and stakeholders by phone, email, and in person.
• Ensure all contract administration is completed accurately and compliantly, adhering to both internal procedures and external regulatory requirements.
• Monitor and analyse wholesale pricing data, providing insights to support client recommendations and business decisions.
• Stay informed of energy market developments, legislation, and industry trends, proactively sharing relevant updates with clients and colleagues.
• Provide regular communication to clients regarding industry developments, market movements, and contract changes that may impact their business.
• Support Indigo Swan’s continued growth by achieving individual and team sales targets while maintaining a customer-first approach.
• Identify opportunities to cross-sell and promote Indigo Swan’s full range of products and services to existing and prospective clients.
• Work closely with the Head of Department to support departmental objectives, contribute to strategic initiatives, and drive continuous improvement.
• Be recognised as an integral part of the wider business, actively collaborating with colleagues and contributing positively to team success.
• Develop and maintain expertise in a specialist area of the energy industry, sharing knowledge and best practice across the business.
• Represent Indigo Swan at industry conferences, exhibitions, networking events, and other external engagements.
• Attend client meetings both remotely and in person, delivering professional advice and strengthening client relationships.
• Promote a culture of growth, collaboration, and commercial awareness across the business.
• Maintain a positive attitude that inspires colleagues and clients alike, helping to drive business growth and customer satisfaction.
• Act as an ambassador for Indigo Swan, ensuring the company is represented professionally and positively at all times.