Code of Practice

We are proud to have signed up to the TPI Code of Practice. Third Party Intermediaries (TPIs), within the energy industry aren’t regulated, the Code is a set of standards designed to ensure the TPI you are dealing with is trustworthy.

We believe in working in a fair, responsible & trustworthy way to deliver our energy purchasing services. The guidelines set out in the Code are there to protect you and make sure the service you receive is an honest and professional one.

If an energy broker isn’t signed up to the Code there is no way of knowing if they will follow these standards.

Code of Practice Summary

The Team

Every member of the Indigo Swan team has gone through a robust recruitment process and background checks to ensure they have the skills and know how to act to a high standard.

Training

We have regular training from Cornwall Energy, who specialise in energy market intelligence. They keep us up to date with the latest changes in the market. We also actively encourage & promote personal development with every member of our team and we keep up to date records for all of our staff.

Sales Material

Any marketing material we use is written clearly and in an easy to understand manner.

Responsible Selling

We wont use misleading or misdirecting sales tactics, we treat everyone we speak to with the respect they deserve and our energy advisors talk in a clear, honest and easy to understand language

Relevant Laws & Regulators

As well as the code we adhere to the Supply Licence Condition 7a, Ofgem’s Standards of Conduct, Data Protection Act, AUDDIS, Business Protection Regulations and Employment Law.

Letter of Authority

For all our clients we ask that we have a signed Letter of Authority (LOA), printed on their company headed paper. This outlines what we have permission to do on their behalf, written in clear, easy-to-understand language

Supplier Contracts

Before you sign anything, we’ll make sure that you have access to all the information you need to fully understand what you are signing and the implications of signing it.

Supplier Contract Rejection

If there are any issues that need resolving when switching your contract, we will let you know straight away and will work directly with your supplier to resolve the issue.

Data Protection

We follow the Data Protection Act when handling our clients details and are registered with the Information Commissioner’s Office (# Z2063214)

Commission

Although we offer our comparison service for free, we are a business and we are transparent with how we are paid and who it comes from.

If you accept an offer we present then we will receive commission from the supplier.
We do not favour one supplier over another.
You are not obliged to accept any of the options we present.

Complaints

We hope you never have to make a complaint but, if you do, we have a simple and effective complaints process complaints procedure

Data Retention Policy

Information and records relating to service users will be stored securely and will only be accessible to authorised staff. The following Client Documents will be kept on our Secure Computerised Network:

Signed Letter of Authority
Supply Invoice
Signed Supply Contracts
We have an archive policy in place which is in line with our PI insurance & The Data Protection Act of 1998. So Information will be stored for only as long as it is needed or required statute and will be disposed of appropriately.

Audits

At least once a year we will be audited to make sure we are adhering to the Code.