My role sees me look after our team of Energy Contract Enthusiasts and ensure they are providing great advice to our clients. I provide the Energy Contract Enthusiasts with daily support and guidance so they can enjoy coming to the nest every day. I am lucky enough to work with a highly motivated team who really love the clients they look after.
I am responsible for managing the accounts of our largest clients and providing them with excellent customer service. I primarily look after our property management companies and large Multi Academy Trusts, but I also look after several large manufacturers who require expert support and advice.
As well as working with existing clients, I have the privilege of attending new business meetings and telling our prospective clients about Indigo Swan and how we can help resolve any energy headaches.
I’m also part of the Management Team and help plan Indigo Swan’s exciting and ambitious future.
WHAT ARE YOU MOST PROUD OF?
My greatest achievement is being the first person in my family to go to university. I worked hard to achieve a 2:1 in Environmental Sciences, while juggling a part-time job, looking after my mum and still having a social life. I met a fantastic bunch of friends, who I am still very close with 10 years later. The experiences, trips and lectures have given me memories I will treasure and certainly provided opportunities I wouldn’t have otherwise had.
TELL US AN INTERESTING FACT?
I’m a TV star!!! Well, star may be too strong but I was on Blue Peter aged 7ish for a fairly long segment at Earsham Otter Trust. Tim Vincent was the host (he swung a bucket of fish over his head) and it was to coincide with a mid-90s boost in the wild otter population. I have also been in the background of Helicopter Heroes when my husband was helping an injured lady at Derwent Water and have been interviewed by BBC Look East about my university work placement. Please form an orderly queue for my autograph…
HOW DID YOU GET HERE?
Many moons ago I was lucky enough to secure a work placement during university at a large chemical manufacturer to be their energy and carbon officer, and this really sparked my interest in all things energy. While there I learned how energy works “in the real world” and I obtained a really strong understanding of the commercial requirements for negotiating contracts from the client side. With a multi-million pound energy spend, it was vital that the best rates were secured and the supplier provided excellent customer service.
Following my degree I worked for an energy markets consultancy for nearly 6 years. During my time I analysed wholesale prices, tracked regulatory developments and reported on changes to government energy policy. I also spent time working on consultancy projects and was involved in forecasting third-party charges (these make up around 45% of your bill) for a number of well-known big brands.
I’m a total energy geek and proud of it! When the opportunity came up to become a Swan in March 2015 I leapt at it!
WHAT MADE YOU CHOOSE YOUR HEADER IMAGE?
I chose the Yosemite National Park skyline as a reminder of my trip to California. We spent 3 days exploring the Yosemite wilderness, walking trails and climbing Glacier Point to get a spectacular view of Half Dome. This holiday was the first time in several years my husband and I had a trip without friends or family also tagging along; Yosemite was definitely the highlight and we can’t wait to go back in the future.