As Quality Assurance and Service Manager, it is my responsibility to ensure the quality of our work is of the very highest standard. I also handle complex cases that require a little more work to progress and resolve.
Stepping out of my comfort zone and going to teach English in Japan. I had never been out of Europe before, so to “up sticks” was a big thing for me. I was there for 15 months, and I left with a collection of experiences, memories and friends. Nothing can quite match the first time you watch Sumo Wrestling, or watch the sun come up over the mountains after an all-night karaoke session!
I have eaten jellyfish! I had not been in Japan long and went for a meal. I actually meant to order chicken, but due to my fledgling language skills, I accidentally ordered jellyfish instead. It was served in a cocktail glass and with sesame seeds. It was pleasant enough, though a little on the slimy side.
I came to Indigo Swan via a convoluted route; Conference Organiser, EFL teacher in Japan, Editorial Researcher, Customer Services and Account Management. It was in my last role that I become aware of Indigo Swan, as I looked after the account. I also already knew a Swan and she could do nothing but sing the praises of the company. When she posted on social media about this position, I jumped at the chance. I’m pleased to have joined the nest!
Email: andrew.ducker@indigoswan.co.uk
Telephone: 01603 542611
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