In an unregulated market, it’s easy to say you act in a client’s best interest.
It’s much harder to prove it.
And for clients, that difference matters more than it should. Because when standards aren’t enforced, the quality of your energy partner isn’t always visible. You rely on trust. And trust without evidence is where poor decisions, hidden costs and underperformance sit unnoticed.
That’s the context TELCA sits in. Not as a trophy, but as an independent test one of the few ways in our sector to assess whether a consultancy is consistently delivering at a high standard.
We’ve now won a TELCA for twelve consecutive years. Not by chance, and not by chasing awards, but by doing the right things, consistently, over time. That track record is what led to us being invited to speak with Energy Live News — not just as winners, but to share how others can raise their own standards and build stronger submissions.
As our Managing Director, James Groves, put it:
“Indigo Swan was created to make a difference to the energy TPI space. We need to be seen as the experts and want people to know we’re doing things in the right way and that we’re excelling.”
That’s what sits behind every entry we submit. Not polished claims or generic statements, but clear evidence, real outcomes, measurable impact, and full transparency. Including where things didn’t go perfectly, and what we did to improve.
Because winning once shows capability. Sustaining it shows something else entirely.
For us, TELCA is a moment to step back and hold ourselves to account. Where have we improved? What have we introduced? How have we raised the standard again? The answers consistently come back to the same foundations: consistency, innovation and integrity.
In a market where no one requires you to operate this way, we choose to. And then we prove it.
For clients, that’s the point.
Because the real question isn’t how many awards your energy partner has.
It’s whether they can evidence the outcomes they’re delivering for you.
What standard are you holding them to?
