Electricity Smart Meters


In order to make improvements across the Electricity industry, the government set up a project to roll out the fitting of Smart Meters to most Domestic and Microbusiness customers, by early 2019.

Unfortunately, there have been a number of issues which have pushed this back until the end of 2024.

A Smart Meter means, the amount of Electricity used is automatically sent to the energy supplier. No more manual meter reads and accurate billing.

Smart Meters are split between SMETS1 and SMETS2.

SMETS1 were more commonly fitted and use a form of communication which can mean, when there is a change of energy supplier, they cannot access the data. The Smart Meter reverts back to requiring the submission of manual reads.

By using a different communication method (DCC), SMETS2 avoid this issue.

The first solution to resolve this, will be an attempt to move each SMETS1 onto DCC. This will likely be done remotely and as of January 2020, be completed by the end of 2021.

Where this fails, Energy suppliers will be required to change the meter to a SMETS2.

Please do not hesitate to contact Indigo Swan should you wish to discuss further. We also have a list of ‘frequently asked questions’ on our website which you may find useful.

Our Core Values


How we do anything is how we do everything

Everyone’s experience of Indigo Swan should be the same – exceptional. This value is about delivering quality, thoughtful work every time, no matter how big or small the task is. Every piece of work will be given our full attention.



We’ve always been ambassadors for innovation and creativity, and it’s what sets us apart. Our Swans are intelligent, inventive and brave and we will always listen to ideas on how to make our company even better. We won’t be limited by what we currently know and do, and when seeking solutions to our challenges we’ll forget ‘what is’ and embrace ‘what if’.

Paper swan on water


We’re reversing the equation: happiness leads to success. We promote wellbeing and advocate positivity. We want to create an atmosphere where everybody can thrive. Kind gestures, excellent work and enthusiasm for doing good business won’t go unnoticed.



We recognise each Swan for their own amazing qualities and character, and acknowledge that this diversity contributes to our culture, which we cherish. As a company, we’re 100% independent from supplier-imposed targets, so we’ll never encourage our clients into making decisions that are anything less than what’s best for them.

You’re in safe hands