Change of Tenancy (COT)
- Let us manage the whole process for you
- Avoid high, out of contract tariffs
- Save time on paperwork
- Avoid slow supplier turnarounds
The process of moving into or out of a business premises where responsibility of the energy supply changes is known as a Change of Tenancy or COT.
There are two types of COTs; incoming and outgoing. An incoming COT is when you take over a new supply. For example, when you move into a new office or building. An outgoing COT relates to when you leave a premise, and you need to end the contract with a supplier and return to the attention of the landlord or new tenant.
It’s important you submit this information as early as possible as you may be automatically put on to an out of contract tariff if you don’t, which are usually higher. Once a COT has been confirmed, we will be able to arrange an energy contract on your behalf.
Depending on the supplier, some will ask for additional supporting information. For example, we will need:
Official documentation confirming the exchange is also required – for example one of the below:
A photo of the meter is a very useful addition in processing a COT, with a clear view of the meter serial number and meter reads.
To submit a COT on your behalf we will need you to fill in one of our forms and provide official documentation or evidence to support the submission. Once the form has been completed and we have received the evidence we will then submit this to your supplier for processing.
On notification of the requirement for a COT we open an internal ticket. We also update systems to highlight a COT is in progress for this supply and whether incoming or outgoing, so the status is clear for any tender exercises.
When the supplier advises the COT has been processed, we confirm the date and that a final invoice closing the account will be sent to you. We then update the information on our system and advise you of the successful completion.
We manage the whole process from start to finish meaning our clients are not exposed to slow supplier turnarounds and the frustrating time on hold waiting to speak to the relevant team.
In most cases a COT should be actioned within 28 days. However, if after 10 working days we have not heard from the supplier, we will follow up with a call to the relevant department to chase the progress.
How we do anything is how we do everything
Everyone’s experience of Indigo Swan should be the same – exceptional. This value is about delivering quality, thoughtful work every time, no matter how big or small the task is. Every piece of work will be given our full attention.
UNFLINCHING COMMITMENT TO FINDING A BETTER WAY
We’ve always been ambassadors for innovation and creativity, and it’s what sets us apart. Our Swans are intelligent, inventive and brave and we will always listen to ideas on how to make our company even better. We won’t be limited by what we currently know and do, and when seeking solutions to our challenges we’ll forget ‘what is’ and embrace ‘what if’.
HAPPINESS FIRST
We’re reversing the equation: happiness leads to success. We promote wellbeing and advocate positivity. We want to create an atmosphere where everybody can thrive. Kind gestures, excellent work and enthusiasm for doing good business won’t go unnoticed.
WE CELEBRATE INDIVIDUALITY
We recognise each Swan for their own amazing qualities and character, and acknowledge that this diversity contributes to our culture, which we cherish. As a company, we’re 100% independent from supplier-imposed targets, so we’ll never encourage our clients into making decisions that are anything less than what’s best for them.
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Finalist - Industry Expert
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Finalist - Consultancy of the Year - (SME)
Finalist - Consultancy of the Year - Large Customers
Highly Commended - Third Party Intermediary of the Year
Winner - Best Professional Services Organisation
Winner - Most Trusted Consultancy (SME)
Finalist - Do The Right Thing
Finalist - Net Zero Hero
Finalist - Net Zero Leaders
Finalist - Best Business Solution - Renewables
Finalist - Wellbeing & Diversity
Finalist - Best Customer Service - Large Customers
Finalist - Most Trusted Consultancy - Large Customers
Finalist - Best Customer Service - SME
Finalist - Consultancy of the Year - SME
Finalist - Consultancy of the Year - Large Customers
Winner - Consultancy of the Year (SME)
Winner - Best Customer Service (SME)
Finalist - Best Business Solution - Renewables
Finalist - Most Trusted Consultancy - (SME)
Finalist - Disruptor of the Year
Finalist - Business Person of the Year
Winner - Customer Service (SME)
Winner - Customer Care
National Runner-up - Workplace Wellbeing
Winner 2019
Regional Winner - Workplace Wellbeing
Winner - Most Trusted Consultancy (SME) - 2019
Finalist - Consultancy of the Year (UK) - 2019
Finalist - Best Customer Service (SME) - 2019
Finalist - Industry Expert (Aimee Konieczny) - 2019
Finalist - Secret Star (Simon Rolfe) - 2019
Bronze - Best Company to Work For
We are accredited until 2021.
Winner - Secret Star (Rae Harris) - 2018
Winner - Consultancy of the Year (East) - 2018
Finalist - Consultancy of the Year (UK) - 2018
Finalist - Most Trusted Consultancy - 2018
Finalist - Awesome Place to Work - 2018
Winner 2018
Winner - Most Trusted Consultancy - 2017
Winner - Consultancy of the Year (East) - 2017
Finalist - Inspirational Leader - 2017
Winner - UK's Energy Service Firm of the Year - 2017
Winner - UK's Energy Service Firm of the Year - 2016
Finalist - 3rd Party Intermediary of the Year - 2016
Winner - Consultancy of the Year - 2016
Winner - Unsung Hero - 2016
Finalist - Most Trusted - 2016
Finalist - Business Person of the Year - 2016
We have been accredited since 2016.
Winner - Best Small Consultancy (UK) - 2015
Winner - Best Small Consultancy (East) - 2015
Winner - Most Trusted Consultancy - 2015
Finalist - Best Customer Service - 2015
Class of 2015
Young Director of the Year - 2015
Winner - I&C Most Innovative - 2014
Finalist - SME Most Innovative - 2014
Finalist - SME Most Trusted - 2014
We have been accredited since 2012.
We have been accredited since 2010.