To prepare for the new contract to ‘Go Live’ there are 3 important steps we will complete for you –

1. Queries

If you are moving to a new supplier your current supplier may have outstanding queries on your
account, these are often referred to as ‘Objections’. We will manage these and contact you if we
need additional information.

It is important to make sure that your payments are up-to-date. Your current supplier will object
to the transfer if there are outstanding debts on the account. If there is a delay in the transfer you
may spend some time on expensive out of contract rates with your current supplier. If you are
concerned about your payment status then let us know and we will liaise with your current supplier
for you.

2. Readings

If you have a non-half hourly or gas meter we will send you an email 3 days before your ‘live’ date
asking you to provide an opening meter read for your new contract. This read will be given to both
your old and new supplier to assist with the handover.

3. Go Live

Once your new contract is in place we will send you an email to let you know and your Pathfinder
account will reflect the fact your contract is now ‘Live’.

Throughout the life of your contract we will be available to assist with any queries and can liaise
with your energy supplier for you. You will never need to waste time on hold or relay your query
to different call centres. We keep a central log of all your activity so we are always able to help.