Your new contract has been processed by your chosen supplier.
To prepare for the new contract to ‘Go Live’ there are 3 important steps we will complete for you –
If you are moving to a new supplier your current supplier may have outstanding queries on your account, these are often referred to as ‘Objections’. We will manage these and contact you if we need additional information.
It is important to make sure that your payments are up-to-date. Your current supplier will object to the transfer if there are outstanding debts on the account. If there is a delay in the transfer you may spend some time on expensive out of contract rates with your current supplier. If you are concerned about your payment status then let us know and we will liaise with your current supplier for you.
If you have a non-half hourly or gas meter we will send you an email 3 days before your ‘live’ date asking you to provide an opening meter read for your new contract. This read will be given to both your old and new supplier to assist with the handover.
Once your new contract is in place we will send you an email to let you know and your Pathfinder account will reflect the fact your contract is now ‘Live’.
Throughout the life of your contract we will be available to assist with any queries and can liaise with your energy supplier for you. You will never need to waste time on hold or relay your query to different call centres. We keep a central log of all your activity so we are always able to help.
"Indigo Swan were professional but with a personable approach. Their market knowledge allowed me to enter new contracts with confidence, this was something I was unable to do with my previous broker."
Joanna Thornton, Estate Manager
"The experience behind the Indigo Swan team, their passion and integrity were all important to us. They clearly understood the market and could provide the best advice. "
Phil Riseborough, Head of Facilities
"We’ve worked with other energy consultants, but with Indigo Swan we get real integrity and service that is way beyond our expectations. We have already saved over £120k."
Jason Wakefield, Procurement Manager
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