What were you doing before you used Indigo Swan?
I used an electricity broker based in London.
What were the issues (if any) you had with this approach?
Their lack of familiarity with the site and the remoteness.
For you, what was most important when making a decision to use Indigo Swan?
Face to face meetings and in depth explanations, along with regular updates on the changes in the electricity market. Understanding the trends etc
And the online Pathfinder tool.
What is the biggest headache we have helped you with?
Ensuring the new accounts transferred seamlessly.
Previously, I’d had issues whereby I’d signed energy contracts, but they weren’t successfully transferred. I wasn’t made aware by the broker and subsequently reverted to out of contract costs which were considerably higher. I would only be aware of this once the next monthly bill was issued and I raised this with the broker.
If you were to quantify the benefit of using Indigo Swan, what would you say?
I had confidence in Indigo Swan, and felt like I could enter the new contracts with confidence rather than having to query and doubt the broker as I had done previously as to whether the reports were providing me with the best options.
If you had to describe Indigo Swan to your peers what would you say?
Helpful, friendly, no-nonsense approach. Explained in layman’s terms when required.
