“Indigo Swan were professional but with a personable approach. Their market knowledge allowed me to enter new contracts with confidence, this was something I was unable to do with my previous broker.” – Joanna Thornton, Estate Manager
Broadland Business Park is a high-quality business space comprising a collection of office and industrial buildings on the edge of Norwich.
What were you doing before you used Indigo Swan?
I used an electricity broker based in London.
What were the issues (if any) you had with this approach?
Their lack of familiarity with the site and the remoteness.
For you, what was most important when making a decision to use Indigo Swan?
Face to face meetings and in depth explanations, along with regular updates on the changes in the electricity market. Understanding the trends etc
And the online Pathfinder tool.
What is the biggest headache we have helped you with?
Ensuring the new accounts transferred seamlessly.
Previously, I’d had issues whereby I’d signed energy contracts, but they weren’t successfully transferred. I wasn’t made aware by the broker and subsequently reverted to out of contract costs which were considerably higher. I would only be aware of this once the next monthly bill was issued and I raised this with the broker.
If you were to quantify the benefit of using Indigo Swan, what would you say?
I had confidence in Indigo Swan, and felt like I could enter the new contracts with confidence rather than having to query and doubt the broker as I had done previously as to whether the reports were providing me with the best options.
If you had to describe Indigo Swan to your peers what would you say?
Helpful, friendly, no-nonsense approach. Explained in layman’s terms when required.
“Communication is key, and our Account Manager Louise has a great understanding of our needs. I particularly like the fact we have a single point of contact who I can go to with questions or problems” – James Child, Head of Facilities
“Everyone we spoke to at Indigo Swan was professional, honest and efficient. They supported us every step of the way and it wasn’t until we started working with them, we realised how easy the process was. They allowed us to explain our situation, share the information they needed and then step back and let them handle everything on our behalf – now that’s what you call excellent customer service! They are a top team to work with.” – William Lloyd, Operations Director
“I was hassled by lots of companies pretending to do the same thing as Indigo Swan, one in particular attempted to trick me into signing a contract. Indigo Swan have helped to guide us through a number of challenges during our start up phase for which we are grateful. Our Client Guide Lee was extremely polite and friendly.” – Jack Thompson, Managing Director
“My experience with Indigo Swan was a very positive and professional one. Lee was fantastic and offered a great service. I found the most useful element of the service was the non-complicated clear tender report, which allowed the Directors to make an informed decision.” – Victoria Lawrence, Financial Administrator
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