“Indigo Swan continue to be brilliant for our business. Their extremely helpful and professional approach has made switching and/or renewing contracts extremely easy and they saved us over 45% on our energy bills.” – Mark Pollard, Financial Director
Mattressman is based in Norwich, and is the UK’s biggest online mattress specialist. They have more than 25 sites across the country.
How did you manage your energy supplies before using Indigo Swan?
Before I joined Mattressman, energy supplies were managed in house and renewed on occasion directly with the supplier. No one had the time to check if we were getting the best price or remembering to renew a contract.
What problems or frustrations did you have with this approach?
It was all very unorganised and I couldn’t tell if we were getting value for money. Without spending a lot of time I didn’t have analysing all of the contracts, I couldn’t see where our energy spend was going or even what contracts we had in place.
What was important to you when making the decision to use Indigo Swan?
Using someone I could trust to get on with the job and work out where everything was. We also needed someone to negotiate the best deals available to us, as well as manage our growing portfolio of supplies as we open new stores.
What is the biggest energy headache we have relieved for you?
Sorting out the supplies that were sitting out of contract, or needed new contracts soon were dealt with quickly which was the majority of the energy headache we had. They now also deal with the energy suppliers for us and are keeping an eye on upcoming contracts that will need renewing.
If you were to quantify the benefit of using Indigo Swan what would you say?
In the first instance, Indigo Swan provided answers to my questions without me spending hours going through everything. They also managed to save us 45% on our energy costs, just through contract management and getting on top of all of the supplies. This money we have saved we can now invest back into the business, helping us achieve our growth ambitions.
“Communication is key, and our Account Manager Louise has a great understanding of our needs. I particularly like the fact we have a single point of contact who I can go to with questions or problems” – James Child, Head of Facilities
“Everyone we spoke to at Indigo Swan was professional, honest and efficient. They supported us every step of the way and it wasn’t until we started working with them, we realised how easy the process was. They allowed us to explain our situation, share the information they needed and then step back and let them handle everything on our behalf – now that’s what you call excellent customer service! They are a top team to work with.” – William Lloyd, Operations Director
“I was hassled by lots of companies pretending to do the same thing as Indigo Swan, one in particular attempted to trick me into signing a contract. Indigo Swan have helped to guide us through a number of challenges during our start up phase for which we are grateful. Our Client Guide Lee was extremely polite and friendly.” – Jack Thompson, Managing Director
“My experience with Indigo Swan was a very positive and professional one. Lee was fantastic and offered a great service. I found the most useful element of the service was the non-complicated clear tender report, which allowed the Directors to make an informed decision.” – Victoria Lawrence, Financial Administrator
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