The coronavirus pandemic is currently affecting every part of UK PLC and the government has confirmed various financial lifelines to support businesses, including grants and loans. We strongly advise our customers to keep up to date with news from the Department for Business, Energy and Industrial Strategy, your local Chamber of Commerce or your industry Trade Association.
The coronavirus will not impact security of supply, so there is very little risk of the lights or heating going off during this troublesome time. However, we appreciate some of our clients will be concerned about the financial implications of paying energy bills when they cannot operate “business as usual” themselves.
Suppliers are responding to government advice in the same way as other businesses. They are trying to provide the expected service levels when it comes to competing in tenders to secure contracts, answer queries and complaints, and produce accurate bills.
Our advice to customers who are concerned about the impacts of COVID-19 on their energy bills and contracts is as follows:
We continue to discuss with energy suppliers their approach to coronavirus and will communicate to our clients as appropriate.
Stay safe everyone.
Head of Marketing
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