Corporate Social Responsibility Policy

Indigo Swan strive to be a responsible business that meets the highest standards of ethics and professionalism.

Our Corporate and Social Responsibility (CSR) Policy gives consideration to:

• Our People
• Our Clients
• The Environment
• Our Community
• Business Processes and Quality
• Governance

Our People

We always put Happiness First, and advocate that happiness leads to success both in our Swans’ personal and professional lives.

Our Swans are paid at least the Real Living Wage to ensure a fair day’s pay for a fair day’s work.

We are an accredited Mindful Employer.

We provide a financial contribution to wellness activities.

We are an Investors In People Gold employer.

We regularly invest in Swan learning and development.

We provide opportunities for our Swans to be the very best versions of themselves every day.

We celebrate individuality.

Our Clients

We always put Happiness First, which includes ensuring our clients feel supported and confident in all dealings with Indigo Swan.

We put integrity over profit.

We are open and transparent with our management fees.

We are registered to the Alternative Dispute Resolution Scheme run by Ombudsman Services.

The Environment

We have an in-house Sustainability Champions team.

We encourage remote and flexible working.

We ensure our office is on a green, 100% renewables backed electricity tariff.

Our communal lighting areas are on PIR sensors.

Energy efficiency is considered when purchasing new equipment.

We are working on our ISO 14001 accreditation.

We reduce our waste wherever possible.

Our Community

We provide each Swan a fully paid charity or volunteering day each year.

We have a company-backed Charity who we fundraise for each year.

We support other charities advocated by our Swans, local businesses, and our clients by attending fundraising events.

We encourage our Swans to participate in social and charitable health and fitness activities, for example Run Norwich, London Marathon, Ride Across Britain, golf days and charity football tournaments.

We identify and work with local partners wherever possible.

Business Processes and Quality

We are financially prudent and pay all required taxes and invoices on time and in full.

We do not risk the Health and Safety of our Swans, visitors and the community.

We operate a Brain Box and Cygnot process whereby all Swans have the opportunity to make business practices and processes better.

We have an unflinching commitment to finding a better way.

We are an equal opportunity employer.

We promote good business ethics, including following anti-bribery and anti-corruption processes.

We are working on re-accrediting to ISO 9001.

We have signed up to a TPI Code Of Practice.

We are registered to the Alternative Dispute Resolution Scheme run by Ombudsman Services.

We regularly review our IT and Cyber Security arrangements to protect data belonging to us and our Clients.

We are GDPR compliant and registered with the Information Commissioner’s Office.

We respect the law.

Governance

The Indigo Swan Senior Leadership Team is responsible for the delivery of this policy.

Reviewed and updated: July 2022