“Their approach and understanding of our requirements provided us reassurance that we were working with a well-equipped company despite their small size.” – Will Hill, Technical Director
The Norwich Theatre Royal is a lovely, 1,300 seat, art-deco theatre situated in the heart of Norwich.
How did you manage your energy supplies before using Indigo Swan?
We worked with a large purchasing organisation to procure energy for a number of years.
What problems or frustrations did you have with this approach?
We were unclear how the purchasing group could support the installation of new connections for our Stage Two building. We previously only had contact at contract renewal and we were keen to work with a consultant who could easily guide us through the process.
What was important to you when making the decision to use Indigo Swan?
Indigo Swan is a local company; we can see their offices from our front door! We recognise our important place within the community and look to work with local organisations wherever possible. It was important for us to have a consultant who could easily visit the site during the construction stage and liaise with our local building contractor.
What is the biggest energy headache we have relieved for you?
Obtaining new gas and electricity connections is not our everyday business, so we were facing an uphill challenge. Our building contractor and Indigo Swan worked closely together to ensure the connections and meters were installed according to our timetable. Indigo Swan also obtained competitive supply quotes for the new services, which enabled us to be confident in budgeting for the first year of operation.
If you were to quantify the benefit of using Indigo Swan what would you say?
Indigo Swan enabled us to get the works completed in a timely way. They removed the hassle of dealing with meter providers and suppliers, and enabled us to focus on running the main theatre site.
If you had to describe Indigo Swan to you peers what would you say?
At all stages in the process Indigo Swan were professional and well-organised. Nothing was too much trouble and they visited site whenever requested, even at short notice. Their approach and understanding of our requirements provided us reassurance that we were working with a well-equipped company despite their small size.
“We are very happy with the service we continuously receive from the team at Indigo Swan. Their values fit with those of Saxon Air’s, which also makes us a great fit! Alex is always very engaging and any questions we have get answered very quickly and professionally.” – John Dewing, Operations Manager
“Communication is key, and our Account Manager Louise has a great understanding of our needs. I particularly like the fact we have a single point of contact who I can go to with questions or problems” – James Child, Head of Facilities
“Everyone we spoke to at Indigo Swan was professional, honest and efficient. They supported us every step of the way and it wasn’t until we started working with them, we realised how easy the process was. They allowed us to explain our situation, share the information they needed and then step back and let them handle everything on our behalf – now that’s what you call excellent customer service! They are a top team to work with.” – William Lloyd, Operations Director
“I was hassled by lots of companies pretending to do the same thing as Indigo Swan, one in particular attempted to trick me into signing a contract. Indigo Swan have helped to guide us through a number of challenges during our start up phase for which we are grateful. Our Client Guide Lee was extremely polite and friendly.” – Jack Thompson, Managing Director
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