My role at Indigo Swan is Case Manager and I am based within the Client Services Team. This means I manage any client queries we have which can be anything from meter read issues to complex billing queries.
Aside from my Family, the thing I am most proud of is achieving a First Class Honours Degree in Fashion Communication and Promotion at Norwich University of Arts in July 2022. My university experience was far from the ‘norm’. I started at the University of Lincoln undertaking a Fashion Design course, but due to personal reasons, I struggled being away from home so relocated back to Norwich and found my passion in Fashion Communication at NUA. In my second year of university, we experienced the Covid-19 Pandemic which meant we were forced to continue our studies at home. Whilst I can fully understand that the pandemic was a difficult time for many, it offered me the time to develop myself and my creative practices and I truly believe that this hurdle we had to face has made me the person I am today and got me my degree!
My interesting fact is that I am currently undertaking an Interior Design Internship alongside my role at Indigo Swan. I have an incredibly strong passion for Interior Design – much to the annoyance of my parents (think the living room has been changed 3 times since I have moved home?!) but I am hoping to complete my internship and then undertake a course to become a qualified Interior Designer which I can use to freelance clients in my spare time.
I got my role at Indigo Swan through my passion for delivering exceptional customer service during my retail years. I took a year out and moved to Brighton after my studies and it was here that I worked my way up in the retail world, to a high customer service level and supervisor. I realised that I got a real buzz when I knew I had gone above and beyond for a customer and so wanted to look for a role within this sector to work alongside my internship.
I moved back to Norwich to undergo surgery for Endometriosis in October 2023, and after I had recovered, I began my search for the perfect role. I did some consultancy temp work in the meantime but as soon as this role at Indigo Swan came up, I knew it was the direction for me. The role and company combine my both my passion for delivering high levels of support to customers as well as the alignment of values the company supports versus my own values, it was an opportunity I couldn’t refuse. I can honestly say I have never had a welcome from a company like it and proud to say I am part of the ‘Nest’ and living my best ‘Swan Life’!
The reason I have chosen this image is because Southwold, Suffolk is my happy place. It holds so many special memories as I grew up holidaying with my Grandparents here and we now have a holiday home and beach hut so it’s a good excuse to getaway when I want to escape from the hustle and bustle of Norwich!
Case Manager
Case Manager
Office & Data Coordinator
Contract Checks Administrator
Change of Tenancy Administrator
Account Manager
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